FAQ
Frequently Asked Questions
Everything you need to know before ordering. Can't find your answer? Contact us directly.
📀 About Our Products
📺 Compatibility & Playback
📦 Orders & Shipping
I want to be real with you — Catalog The Past is a one-person operation run with a lot of heart, and a very full life outside of it.
I work a full-time job, 45–55 hours a week. I have a wife and kids who deserve my time too. And every single preservation I put out takes real effort — sourcing the best available recording, restoring it, designing the case art, and burning and packaging the disc properly.
I'm not a warehouse. I'm a fan, just like you, who cares deeply about doing this right.
So if your order takes a day or two longer than the estimate — please know it's because I'm making sure it's done the right way. I appreciate your patience more than you know.
Custom orders — requests for specific events, rare titles, or special case art — take additional time on top of standard orders. Creating a preservation from scratch means finding the best source material, editing, authoring, and producing the disc, which can take anywhere from a few days to a couple of weeks depending on my current workload.
Between a full-time job, family, and running this store solo, I ask that you please be patient with custom requests. I'll always communicate with you along the way and won't ship anything I'm not proud of. Good things take time — and these discs are no exception.
💳 Returns & Refunds
🎟️ Ticket Stub Trade Program
Still have questions?
We're collectors just like you. Reach out and we'll get back to you as fast as we can.
Contact Us